General Information
SMOKING
For the comfort and safety of all our passengers, we operate a non smoking policy on all our buses.
PETS
For Health and Safety reasons pets are NOT allowed on our buses, EXCEPT Guide Dogs/Hearing Dogs who travel free. Please make sure your dog is under control and not blocking the gang way.
Assistance Dogs UK, which include:
Guide Dogs for the Blind.
Support Dogs
Disabled Dogs
K9 Placement
Dogs for the Deaf
WE WILL ALLOW TRAVEL TO DOGS OTHER THAN "GUIDE DOGS" SO LONG AS THEY ARE REGISTERED ( person & dog ) WITH THE RELEVANT BODY THAT THEY ARE USED FOR.
IF THE ANIMAL OR PERSON 'CANNOT' SHOW THE CORRECT 'LOGO'` ON ANY TYPE OF PASS OR I.D, THEN THEY WILL BE REFUSED TRAVEL.
LUGGAGE
Most of our buses have storage areas for luggage and shopping trolleys. If there is no room in these designated areas, please fold pushchairs etc. Please keep aisles and exitways clear at all times
BICYCLES
Unfortunately our vehicles are not equipped with any storage facilities for bicycles and therefore bicycles can NOT be taken on board on any service vehicle at any time.
LOST PROPERTY
Personal belongings are carried at all times at the customer’s own risk. We will not be liable for any loss or damage of any items left unattended by the customer. If Lost Property has not been claimed by its owner within one month the item/items will be donated to Charity. Any perishable goods will be disposed of within 24 hours.
If you Lose Something
Lost property if recovered is held for a maximum of one month at our offices in Bracknell, Berkshire.
Lost property enquiries can be made during office hours on (01344) 412302 and 9am – 5pm Monday to Friday
Please telephone with details of where, when and what service you left your item/items on and we will do our best to find the items for you.
If you find Lost Property
If another passenger leaves something on the bus, please check if anyone knows the person's name. For everyone's safety please wait until the bus stops at a bus stop and then inform the driver and give the item to him/her for safe keeping.
TICKETS AND PASSES
You must have a valid ticket or pass for your entire journey. Please check that the ticket issued to you by our driver has the correct details.
You are required to purchase a ticket prior to your journey or upon boarding to enable travel on any of our services, if you do not, you will be charged an on the spot penalty fine of £20.00 and this could result in prosecution.
FARES
A high percentage of our services are exact fare only. If you are unfamiliar with the local services we provide, please check our fares before travelling as drivers do NOT carry change.
SENIOR CITIZENS
Senior Citizens must hold a valid concessionary bus pass to travel free. Full adult fare will be charged unless the correct pass is presented to the driver at time of boarding.
CHILD FARES
Children travel free under the age of 5 years. Any child between the age of 5 - up to 15 years will be charged a child fare. (Thereafter 16+ is charged an adult fare). Proof of age maybe requested by the driver.
ACCIDENTS
In the unlikely event you do witness an accident, please make yourself known to the driver and provide him/her with your contact details.
WHEEL CHAIR USERS
Wheelchair users can travel free if they hold a valid local council concessionary pass. If possible, position yourself to the front of the queue, this will make it easier for the driver to see you. The driver will lower the suspension on the bus and then lower the ramp to enable you to board. It is best to board forwards. Position yourself in the wheelchair space with your back against the backrest and your brake on to make sure your chair doesn't move when the bus does. The driver will retract the ramp and the remaining passengers can board. Drivers can be requested to assist with the boarding of a wheelchair but will not accept responsibility for damage or injury caused.
USAGE OF PERSONAL ITEMS
All passengers are reminded the use of any personal items during your journey (including laptops) are at their own risk. Courtney Coaches does not accept any liability for any damages caused during transit and would recommend personal items are stored.
COMPLAINTS
All complaints must be sent in writing by email to transport@courtneycoaches.com or in writing to our address on the contact us page.